Shipping information
Shipping Policy
At Globalvaly, we are dedicated to delivering high-quality, educational products directly to our customers across the United States. To ensure transparency and provide a smooth experience, please review our shipping policy below before placing your order.
Order Processing
All orders are processed within 1–5 business days (excluding weekends and holidays).
During peak times such as holidays, sales, or special promotions, processing times may be slightly longer. Rest assured, we work diligently to ship your order as quickly as possible.
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Shipping & Delivery Times
Delivery times vary depending on the destination and the local carrier services.
Please note that transit times may be affected by:
- Domestic shipping carrier efficiency
- Weather conditions
- Seasonal delays in logistics
Estimated delivery times are not guaranteed and should be considered as guidelines.
Tracking & Delivery Responsibility
Once your order is with the carrier, delivery is handled by the shipping service.
If your tracking status shows "Delivered" but the package cannot be found, please contact your local carrier directly to initiate a delivery investigation or claim. Carriers generally resolve these issues promptly.
If there are delays or your package is rerouted, we recommend reaching out to the courier for updated delivery information.
Globalvaly is not responsible for lost, stolen, delayed, or damaged packages once they are in the possession of the shipping carrier. However, we are happy to assist by providing tracking details or shipment documentation if needed.
Shop App Tracking Notice
Please note that the Shop App may not always provide real-time updates for all carriers. For the most accurate tracking information, please refer to the tracking number in your shipping confirmation email.
Customs, Refused Shipments & Incorrect Addresses
Customers are responsible for providing accurate shipping information at checkout.
If a package is:
- Returned due to an incorrect address
- Refused by the customer
- Held or rejected by customs
We will contact you once the item is returned to us. In such cases, we may:
- Reship the item (additional shipping fees may apply), or
- Issue a refund minus shipping and handling costs
Customers are also responsible for any customs fees, import duties, and taxes that may apply.
Final Note
While we cannot control courier operations, customs decisions, or unforeseen shipping disruptions, we are always here to help where possible.
If you have questions about your order or need assistance with tracking, please contact our support team.
We appreciate your trust in Globalvaly and thank you for your understanding.